
Her Spa
Exclusive wellness massages for women
in Düsseldorf
General terms and conditions of business
For a relaxing stay
RESERVATION & CANCELLATION POLICY
Booking a treatment is considered a binding commitment.
An appointment can be cancelled free of charge up to 24 hours in advance. Any later cancellation will be charged at 50% of the treatment price.
If you do not show up for your appointment without a timely cancellation or violate HER Spa etiquette, the cost of the treatment will still be charged.
ETIQUETTE
At Her Spa, all treatments should take place in an atmosphere of comfort, where every guest feels safe, comfortable and accepted, so that relaxation and healing can take place. Should there be any misconceptions about massage treatments that are intended to be suggestive, the therapist will consider this to be disruptive. In this case, Her Spa reserves the right to cancel the treatment immediately at the full treatment price.
PUNCTUALITY
Please arrive on time for your appointment. If you arrive late, the treatment time must be shortened accordingly out of consideration for the next guests. The full treatment price must still be paid. If you are more than 15 minutes late, the treatment can no longer be carried out. In this case, 50% of the treatment price will be charged.
PRE-EXISTING CONDITIONS & CONTRAINDICATIONS
All treatments offered are wellness treatments that can only be carried out on healthy clients and in no way replace medical therapy or a visit to the doctor. Her Spa assumes that you have informed yourself of any contraindications that would make treatment impossible before booking a treatment.
Contraindications can be
Pregnancy
Skin diseases
diabetes
Acute infections,
severe strains
open wounds
cancer
Please inform Her Spa of any pre-existing conditions when booking your appointment or at the latest before the treatment begins.
In the case of infectious diseases, please cancel your appointment at least 24 hours before the start of treatment.
Her Spa ensures that all information is treated discreetly and with the utmost confidentiality.
IDEAL CLOTHING & HYGIENE
Please arrive clean and well-groomed for your appointment.
Most of the massages on offer use oil. Therefore, please do not wear any oil-sensitive clothing or change your clothes on site.
Intimate body areas are always covered with towels (large towel + towel for the chest area).
You are welcome to keep your own briefs on during full body massages. Please note that oil may get on your clothes.
FINAL PROVISIONS
All services at Her Spa are VAT-free due to the small business regulation according to §19 of the German VAT Act.
HER Spa assumes no liability for forgotten personal items (such as jewellery, smartphones, glasses, etc.), nor for oil-sensitive clothing.
Severability clause:
Should individual provisions of these GTCs be invalid, this shall not affect the validity of the remaining provisions.
BY BOOKING AN APPLICATION YOU CONFIRM THAT YOU HAVE CAREFULLY READ THE TERMS AND CONDITIONS AND ACCEPT THEM.